Tele and customer care executive's female

Job Description:

A Tele and Customer Care Executive is responsible for managing customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving skills. This role requires strong verbal communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Answering incoming customer calls, emails, and chats and providing timely and accurate information to resolve customer inquiries and complaints.
  • Managing customer complaints and concerns by investigating and providing solutions or escalating to higher-level support teams as necessary.
  • Upselling products and services to existing customers to increase revenue and build customer loyalty.
  • Maintaining accurate and complete customer records in a CRM system, including customer contact information, interactions, and issues.
  • Providing feedback to management on customer issues and trends to improve products, services, and processes.
  • Maintaining a positive and professional attitude towards customers and colleagues and adhering to company policies and procedures.
  • Continuously updating knowledge of products, services, and industry trends to improve customer engagement and support.

Qualifications for a Tele and Customer Care Executive typically include a bachelor's degree in business, communications, or a related field, as well as experience in customer service or call centre operations. Strong verbal communication, interpersonal, and problem-solving skills are essential for this role. Additionally, candidates should have a customer-centric mindset, the ability to work in a team environment, and proficiency in using customer relationship management (CRM) systems. Experience in handling customer inquiries and complaints, upselling products and services, and maintaining accurate customer records is also necessary.

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