A Tele and Customer Care Executive is responsible for managing customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving skills. This role requires strong verbal communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.
Qualifications for a Tele and Customer Care Executive typically include a bachelor's degree in business, communications, or a related field, as well as experience in customer service or call centre operations. Strong verbal communication, interpersonal, and problem-solving skills are essential for this role. Additionally, candidates should have a customer-centric mindset, the ability to work in a team environment, and proficiency in using customer relationship management (CRM) systems. Experience in handling customer inquiries and complaints, upselling products and services, and maintaining accurate customer records is also necessary.
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